Refund policy

A. Cancellation Policy

Introduction Consumers are entitled to a right of withdrawal according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession:

Right of Withdrawal You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the last goods. Notwithstanding this, in the case of a contract for the regular delivery of goods over a specified period, the withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the first goods. To exercise your right of withdrawal, you must inform us (Lena Haucke, Lena Haucke (Wyva Arts), Raiffeisenstraße 29, 39112 Magdeburg, Germany, Tel.: 01702646666, E-Mail: hallo@wyva-arts.com) by means of a clear declaration (e.g., a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, although this is not mandatory. You can also exercise your right of withdrawal online on the website at https://wyva-arts.com/policies/refund-policy. If you use this online function, we will immediately send you a confirmation of receipt of such a withdrawal on a durable medium (e.g., by e-mail) with information regarding the content of the withdrawal declaration as well as the date and time of its receipt. To comply with the withdrawal period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notice of your withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier. You must send back or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties, and functionality of the goods.

General Information

  1. Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.

  2. Please do not return the goods to us "freight collect" (unfrei).

  3. Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you wish to withdraw from the contract, please fill out this form and send it back.

To Lena Haucke

Lena Haucke (Wyva Arts)
Raiffeisenstraße 29 39112
Magdeburg Germany
E-Mail: hallo@wyva-arts.com

I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ()

Ordered on () ____________ / received on () __________________

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only in case of notification on paper)

Date (*) Delete as appropriate.